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Reviewed in the United States on April 6, 2025
I little harder to use than a standard vacuum cleaner, but well worth the added effort. Rooms actually smell better after using, which proves it's doing a deep clean, plus the used water reveals how well it works. This was my 2nd one, as a gift to my son and his family. My first one is 4 years old and still looks and performs like new.
Kindle Customer
Reviewed in Canada on November 4, 2024
Purchased to replace a Rainbow we had had for 33 years in Dec '22On first use unable to disassemble flexible hose from power head wand. Called service and was told it's not designed to be removed once attached. Ok but storage is a pain. Secondly, in fall of 2023 water leaking all over the floor due to a fully spider cracked bottom of the water reservoir. What??? We are very diligent with assembling and maintaining/cleaning our equipment with each use. Called for help, there was none and had to buy a replacement reservoir from them. There's only 2 of us in the house and we also have a wand vacuum and a robot vacuum that are used more regularly. Sirena used less frequently. Our replacement reservoir is now starting spider cracks originating from the middle. What??Again? Immediately called but received no help and the same old not covered by warranty song. Happy to sell me another replacement. A key operational piece of a water vacuum! Obviously a defect but they are NOT interested in figuring it out. No talking to them as they sell thousands don't you know...Do not invest.
Michel Corriveau
Reviewed in Canada on September 9, 2023
Excellent appareil surtout pour mes allergies. Les poussièresne sont pas envoyer dans l'air mais dans l'eau et surtout il peut servir de Purificateur d'air pour ceux qui souffrent d'allergies.
Spunky
Reviewed in Canada on July 30, 2023
I waited a few months to post this but thought for the price, dont buy it!!! The box it came in was dented, and when I opened it up, it had the worst moldy smell, and animal hair everywhere and mold/bacteria inside and on the parts. The parts were dented, scratched, used and broken. I bought directly from Sirena and was told all the units are tested before being shipped. (More like people returned them after they were used and sent straight out to the next buyer) It was so dirty. I had to ship everything back and they sent a replacement which was worse than the first one. (I spent more time taking pictures of the parts, phoning, texting, emailing, driving to post office with the huge awkward box and spending 2 hours trying to take vacuum apart and put the pieces back in the 2 boxes.) Originally, I put it together realizing the parts didn't fit properly. I did get it to work but I just couldn't take the smell and it was making me dizzy and sick. The vacuum and all the parts were letting off unbearable smells. I have major allergies to mold and open spores were let in the air of my house. Customer service in Ontario was the worst ever. He didn't care and yelled and didn't bother to listen and hung up. I'm pretty sure he has had many phone calls from disgruntled buyers. I couldn't keep this unit in my house so it has sat in my car for the past 5 months and I wont donate it because I dont want anyone else to have Sirena's nightmare. It seems that the fad for this vacuum went out the door when they were BRAND NEW and not used parts from another country. They make it sound like a fantastic deal when you get 2 air purifiers with it. lol. I threw those away as they were so cheaply made and not something you want to breath in and especially around pets. Its quite a big investment thinking you are getting something special. I bought it thinking, wouldn't it be great to have a vacuum with water and thinking it is more pure and better for your health. I was so excited thinking this would be great. Take it from me, run away and buy a normal vacuum cleaner and not be fooled by their fancy video commercial. Do your research. This vacuum has no way to filter out the wet water from any of the hoses, cannister, parts, etc and will only collect more mold and bacteria. I think they were stuck with an overflow of these machines and stopped making them years ago and are trying to just recoup what they can. Read other reviews and you will see bad stuff about warranty and no guarantee and you have to pay for anything that is returned. Oh, I forgot, they dont take returns. You have to beg them for a replacement "PART". Again do your homework, they charge a restocking fee percentage before 30 days and if its after 30 days, you get nothing. No one ever answers the phone or email and they will stall so the 30 days laps.I am so disappointed and got taken advantage of with a big ticket priced item and really had to think this over about writing a review but it really needs to be out there so other people dont fall for the same thing I did.
Jason
Reviewed in the United States on December 21, 2023
Let me start out by saying that I started looking into a water filtration vacuum after seeing an inhouse demo of a Rainbow unit. I was impressed with the Rainbow features and what it did but OMG...the price was ridiculous ($3600). So here we are with a Sirena vacuum with all the attachments including ones the Rainbow unit was charging more for. After reading several reviews and taking note of the thing's folks had issues with, I decided to take the chance anyways. Trust me, I highly recommended reading full reviews even if they are lengthy, so you know what you are getting into.1. THE HOSE CLIPS: Many folks reviews stated that the hose clips that lock onto the base were breaking off, I can see where this could easily happen since they are plastic and don't look like they can take a lot of pressure. So, I find myself picking the base up a lot if I am moving it in a circular fashion or trying to pull it long distances. It does roll nicely across a carpet and thresholds but when it comes to putting pressure on one specific side of clips, I manually move it to hopefully avoid this from happening since what I hear getting warranty coverage can be a nightmare.2. THE HOSE: The hose is short and quite stiff so be ready to have a bit of work with that. I also find that clipping the power hose to the vacuum power head bar takes considerable pressure to get it f fully connect and when taking it off, you really have to pull hard at it to get it off, and yes, I am pressing down on the release.3. VACUUME POWER HEAD: This is the unit's part that I have the biggest complaint about. No matter what I do, the power head will not remain standing upright when the hose is connected to it. Anytime I have to change the water or anything causing me to stop holding the power head, I am forced to lay it flat otherwise it falls over and I don't want to risk breaking it or anything else not to mention a possible knock on the head. It does glide nicely across the floors and does get under things that are close to the floor with a little twisting and finesse of the handle.CONCLUSION: The unit all in all is decent and MUCH better priced than the Rainbow. I have used it several times now before I decided to review it and the water I dump out is becoming less gross. However, though I see the value and what this is doing for my carpets and for a cleaner place, using this vacuum reminds me a lot of using a carpet cleaner to clean carpets. This includes the ten minutes or so that I put in cleaning everything to like new condition after each use. I do recommend this if the Rainbow price makes you faint, but be ready, I find that it does give you a small workout.
Jeanice Harrison
Reviewed in the United States on September 23, 2021
I am so glad we bought this vaccuum! We started researching water vaccuums after watching a rainbow demo. We loved the concept but just could not stomach spending that much or having to impose on friends to get a reduced price. This looked very very similar for a fraction of the cost so we decided to give it a try. I love it so much! We got a completely disgusting amount of stuff out of our bedroom carpet (shown in picture) after just one go. I can see the amount lessening but it is still a lot even after two weeks of vacuuming almost every day! It came with lots of attachments. It’s a little tedious to have to swap out the hose for them from the main vaccuum but still worth it. I didn’t like the regular sweeper attachments for our hardwood but the power sweeper works great. The small head makes it super easy to maneuver around my bar stools and under the dining table. The canister part pulls really easy behind you as you move around the rooms. We’ve also used the round duster attachment and the upholstery one and they both work fantastically. There is such a dramatic difference in the suction of this vaccuum compared to our old canister vaccuum. We wash out and hand dry the water basin after we’re finished each time which is a little tedious, but also so much cleaner to work with than a nasty dusty canister that just holds crap that you can never get out. We’ve used the water canister as an air purifier as well and that works great to freshen the house. And we run the humidifiers constantly now. Definitely breathe better through the night with it on! My only complaint I think is that I don’t love the fragrances with come with it aside from the tropical and the deodorizer. Overall though, super impressed with this machine and so happy we made this purchase. It’s a big investment but I feel like totally worth it to have a much cleaner cleaning experience. We will give it a couple more months and probably purchase the carpet cleaner attachment as well.
D P
Reviewed in Canada on January 21, 2021
That works exactly the way we expected it
Maria M.
Reviewed in Canada on October 24, 2020
The vacuum works as advertised
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