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Reviewed in the United States on March 20, 2025
The product is not as firm as mainstreet firm mattresses. It does have good isolation: jump on one side of the mattress and the other side does not move. We ordered and paid for the "firm" version, not the "plush" version. There were no labels in the product nor in the packaging —which we had preserved— to indicate if the proper version had been sent to us.After a couple of interactions, customer service wasn't responsive to the "firm" vs "plush" labeling issue, dancing around the issue, so we started a return near the end of the 30-day Amazon window.After the return had been initiated, the same formerly uninterested customer service reached out and wanted us to again look at the labels and customer service indicated they may contain codes. It is true that there were labels with certain code sequences; but this should have been customer service's initial conversation, when we were very keen on investigating every paper label in the packaging and fabric or plastic label in the mattress, but this request was way too late for us to care anymore. We were refunded.
Brooke
Reviewed in the United States on March 13, 2025
So far it has held up very well for over a month. I have no back pain and I sleep well. I haven't been sleeping too hot or cold. No noise. VERY thick. VERY heavy. Holds the shape well and is nice and firm with a little cushion on top, like a pillowtop mattress. And for the price on top of everything, I am so happy to have this mattress. It feels much more expensive than it was.
Nicool
Reviewed in the United States on February 20, 2025
Purchased and mattress arrived very quickly (before date estimate). I was able to get it down 10 stairs, opened and lifted on to my bed by myself. It is still expanding but upon my first lay down test I was all smiles. Finally a medium firm mattress! I did not want hard but definitely did not want soft and it feels like every box is checked based on quality, firmness and price.
Maury
Reviewed in the United States on April 8, 2025
El colchón es extra firme tal y como lo pedí, tiene la firmeza que yo necesitaba pero llegó roto, con dos agujeros en la parte de abajo, la parte que está pegada a los muelles. Intenté devolverlo pero es imposible , ya que el viene empacado en una caja más pequeña y al vacío, después que se saca se expande y no se puede volver a introducir en su caja. Tuve que quedarme con él así mismo de roto.
D Leigh
Reviewed in the United States on April 3, 2025
Mattress firmness is subjective, but I wouldn’t call this one firm—not even medium firm. It feels more like a medium mattress with only decent support. Compared to store-bought firm mattresses and even my old memory foam bed-in-a-box (which had no firmness options), this one falls short.I let it sit for a week before trying it, but it still lacked the support I hoped for—if anything, it felt like a downgrade. My previous 100% memory foam mattress provided much better support. With my old firm mattresses, I could lie down and feel my back effortlessly crack—this one, I just sink into 2-3 inches of cushion before the springs kick in, offering no relief. While spine alignment is decent, the strong support just isn’t there.Shipping and setup were easy, but I’m disappointed in how firm this mattress was claimed to be. Even with lowered expectations for a bed-in-a-box, it still felt too soft. I wouldn’t recommend it to anyone seeking a truly firm mattress. However, it could work well for those without back issues, someone unaccustomed to firm beds, or as an affordable guest room option.
Paula
Reviewed in the United States on April 13, 2025
Bye bye neck pain !!OMG !!!I have had the BEST two nites sleep.I never would have thought a bed in a box could be this good and for like half the cost.I would for sure buy this mattress again and again but the quality is just so good I feel like I won’t need to replace this mattress again for a very long time.
Roberto Busto
Reviewed in the United States on April 12, 2025
Great mattress for a great price!
mawaw
Reviewed in the United States on April 10, 2025
I am very impressed with this mattress. I bought it to replace a much more expensive name brand mattress that got soft after less than 1 year.It comes double wrapped in plastic inside the box. Once you remove the outer plastic, the mattress will start expanding.I couldn't find any instructions in the box but I opened in the evening and the next morning it was fully expanded. I have a bad back and I tested it out and it feels very comfortable with the firm support I need. I think the reviews that mention it is not firm have either mistakenly ordered or received the plush mattress.
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